top of page
Vintage Typewriter

Policies information 

Shipping Policy

Find useful information regarding JacqsArtisan Soapery  policies 


 I will aim to post within 48 Hours of receipt your order & payment.

If there are any issues that mean that this will not be possible I will notify you immediately via email .


Special holidays and Bank Holidays are not included. Please allow for delays over these holiday periods or during any conditions out of my control such as extreme weather or postal strikes.

Goods will be packed securely and with care to ensure safe delivery .

The gift sets will be secured as much as possible but please take into account that they are not in shrink-wrapped molds

and there is a possibility of movement especially over long distances. 

You will be contacted via email regarding delivery times for any special orders or products made to order. 

*Free Shipping over £50 Spend on UK orders ONLY

International Shipping

I offer international shipping up to two kilograms or approximately sixteen bars of soap.

 If your order consists of more than sixteen bars please contact me 

and I will let you know how much the postage will be.

Please select from the following regions and select the destination from the drop-down menu.

I also offer various options of Economy, Standard and Tracked. 

Domestic -UK 


Region 3 - America & Canada Singapore & Samoa

Region 4 - Australia ,New Zealand & Singapore

Please be aware that any import duties, customs charges or levies are solely your responsibility.

Return Policy

 All of goods available on my website ( except the soap dishes) are handcrafted and are therefore individual so please allow  for these variations, it is part of the charm that they are all unique.

I aim always to produce a consistent product with a similar finish but if there is a slight change of appearance please be assured that the ingredients and quality is always maintained. All of my soaps are certified and have been assessed for approval in line with the cosmetics regulations.

The designs on the guest packaging envelopes are subject to change

but I always ensure that they colour co-ordinate with the soap, so please allow for this.

 Please contact me immediately if you are dissatisfied with your purchase and I will do everything to either arrange a replacement or return of the item.

You can reach me by email -  or 

Please also take into account regarding all aspects of JacqsArtisan Soapery that I am a team of one and fulfil all aspects of production and packaging and fulfilling of orders ,there are sometimes delays. If you have a deadline for the delivery of your purchase please contact me to inform me that the order is urgent. Many thanks for your understanding.

Payment & Privacy Information

Payment through the site are secure. Payments are accepted through Paypal and major credit and debit cards. Cheques are also accepted, please contact me to organise payments through the post. Goods will be sent once payment has cleared.

if you would like to pay  over the phone or in cash if you happen to be passing Bungay in Suffolk-

and you can pick up your goods at the same time, please contact me directly to arrange this.

Klarna has recently been added as a method of payment to spread the cost of paying for goods allowing to pay in thirty days or over three payments. Please select klarna at the checkout.


Any personal information collected during the processing of your order or when subscribing to my newsletter and updates will be kept in the strictest confidence by myself and will NEVER be shared with any other third parties for any reason.

You will not receive any unsolicited emails. 



I  use only secure third-party banking through Paypal  to verify and collect  online payments none of your payment details are divulged or known to me at any time and therefore issues with your payment through Paypal needs to be resolved with them.


You do not need to be registered with Paypal to pay for goods through their service and Paypal supports a large number of credit cards, including Visa, Mastercard, American Express, Discover, JCB, Diner's Club and EnRoute.

The confirmation from Paypal is separate from me and I will confirm your order once I have confirmation from Paypal that payment has been received. No goods will be dispatched until payment has been received in full. Payment  with a cheque is accepted though this will of course take much longer as i will have to wait for cleared funds and the cheque will need to be deposited, a small extra charge of £ 2.50 will be required as I will need to make a special trip to deposit this.

Once I have received payment and am able to confirm your order you will be notified through secure email delivery only and any information submitted will be ALWAYS be kept securely.  Please ensure that it is your responsibility to provide accurate information to complete your order.

Payment method
Return policy
International Shipping Info
Privacy policy
Accessibility statement
Accessibility Statement

Accessibility Statement for JacqsArtisan Soapery

This is an accessibility statement from JacqsArtisan Soapery.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. JacqsArtisan Soapery is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.


We welcome your feedback on the accessibility of JacqsArtisan Soapery.

Please let us know if you encounter accessibility barriers on JacqsArtisan Soapery:

  • Phone: 07789172106

  • E-mail:

  • Visitor Address: 1 Anchor Cottages

  • Postal Address: Wainford Road

We try to respond to feedback within 2-3 business days.

This statement was created on the17 July 2023 

bottom of page